srd9's Privacy Policy —
Your Data Is Our Responsibility
We believe that protecting your personal information is a fundamental right. Here we explain in full how srd9 collects, uses, and keeps your data secure.
This Privacy Policy ("Policy") applies to the srd9 platform and its associated services. It tells you what information we collect when you use our website, mobile platform, or any related service, how we use that information, and what steps we take to protect it.
By using our platform you agree to the terms of this Policy. If you do not agree, please refrain from using our services. For any questions, contact our support team.
Information We Collect
During registration and use of srd9's services we collect various types of information. The categories of information and the purposes for collecting them are explained below.
Identity Information
Your full name, date of birth, national ID or other government-issued identity document details, and a valid email address. This information is essential for verifying your identity, confirming your age, and managing your account. We ensure our platform is only for users aged 21 and above.
Financial Information
We collect payment-related information to process transactions. This includes bKash, Nagad, Rocket account numbers or bank account details. Full card or account numbers are not stored on our servers — only transaction references and history are kept.
Technical Information
Your device's IP address, browser type and version, operating system, session duration, and logs of which pages were visited. This information is used for security monitoring, fraud prevention, and improving platform performance.
Gaming Activity Information
Your gaming history, betting patterns, preferred game categories, and session durations. This information is used for responsible gaming monitoring, personalising your experience, and early detection of problematic behaviour.
Communication Information
When you contact our support team via live chat or email, a record of that conversation is kept. This helps us improve service quality and resolve disputes.
How Your Information Is Used
Collected information is used for specific purposes. srd9 never uses your information unnecessarily or sells it to third parties.
- Account registration, identity verification, and age confirmation (to confirm 21+)
- Processing deposit and withdrawal transactions and maintaining financial records
- Account security, detecting suspicious activity, and fraud prevention
- Personalising your experience — recommendations based on preferred game categories
- Managing responsible gaming policies and providing tools for setting limits
- Providing customer service and resolving your complaints
- Meeting legal and regulatory obligations
- Technical improvement of the platform and fixing bugs
- Informing you about important policy changes or service updates
Information Disclosure & Third Parties
srd9 never sells your information. However, in certain specific situations and under strict protection conditions, limited information may be shared with designated third parties.
Payment Processors
The minimum financial information needed to process bKash, Nagad, Rocket, and bank transfer transactions is shared with the relevant payment provider. These providers are bound by their own privacy policies.
Technology Partners
Information necessary to deliver services is shared with trusted technology partners who operate the platform, supply game software, and provide cybersecurity services. All partners operate under strict data-protection agreements.
Legal Obligations
srd9 may be legally required to disclose information in order to comply with court orders, legal processes, or lawful requests from government authorities. Any such disclosure will always be limited to the minimum amount necessary.
Fraud Prevention
As part of anti-money-laundering (AML) or fraud-prevention activities, limited information may in certain circumstances be shared with industry-related bodies. This is to protect the interests of all users.
Cookies & Tracking Technologies
srd9 uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.
Types of Cookies
- Essential Cookies: These cookies are essential for maintaining login sessions, storing security tokens, and the core functionality of the platform. They cannot be disabled.
- Functionality Cookies: These cookies are used to remember your language preferences, gaming settings, and personalised display options.
- Analytics Cookies: These collect anonymous data to understand which sections of the platform are used most. This helps improve service quality.
- Security Cookies: These are used to detect suspicious login attempts, bot activity, and fraudulent behaviour.
Data Protection Methods
Protecting your information is srd9's highest priority. We apply industry-standard security measures.
SSL Encryption
All data transmission between your browser and our servers is encrypted using TLS/SSL protocols. This prevents data from being intercepted in transit.
Encrypted Storage
Sensitive data remains encrypted even when stored on our servers. Passwords are never stored directly — only cryptographic hashes are kept.
Access Controls
Only authorised staff receive limited access to your data, and only as required for their job responsibilities. All access is logged and regularly audited.
Continuous Monitoring
Our security team monitors systems 24/7. Suspicious activity is automatically detected and investigated.
In the event of a data security breach, we will notify affected users as quickly as possible and take all necessary steps to minimise harm.
Data Retention Period
We retain your information only for as long as necessary. Retention periods vary depending on the type of information.
- Account Information: For as long as your account is active, and for a specified period after closure as required by legal obligations.
- Financial Transaction Records: For the applicable period required by financial regulatory law, even after account closure.
- Gaming Logs: Retained for a reasonable period for the purposes of responsible gaming and dispute resolution.
- Support Conversations: For a limited period for service quality improvement and training.
- Analytics Data: In anonymous form for long-term trend analysis.
Once the legal retention period has passed, data is securely deleted or anonymised. No personal information is retained beyond the applicable period after an account is closed.
Your Rights as a User
You have specific rights regarding your personal information. srd9 respects these rights and supports you in exercising them.
Right to Access
You may request to know what information we hold about you. We will provide a complete summary of your information within a reasonable time.
Right to Rectification
If your information is incorrect or incomplete, you may request a correction. Many details can be updated directly from your account settings.
Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, we are obliged to retain some information for a specified period due to legal requirements.
Right to Object to Processing
You may object to your information being processed for marketing purposes and opt out of marketing communications at any time.
Right to Portability
You may request the information srd9 holds about you in a structured, machine-readable format.
Protection of Minors
srd9 is a responsible platform that provides services only to users aged 21 and above.
We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory during registration. If we become aware that we hold information belonging to a minor, that account will be closed immediately and the related information will be securely deleted.
If as a parent or guardian you believe your child has registered on our platform, contact us immediately at [email protected].
Policy Changes & Updates
We may update this Privacy Policy from time to time. Depending on the scope and significance of the changes, we will notify you in different ways.
- Minor Changes: The page will be silently updated and the date will be changed.
- Notable Changes: A notice will be displayed when you log in to the platform.
- Significant Changes: Advance notice will be sent to your registered email and, where required, your consent will be sought again.
Continuing to use the platform after a change has been made will be taken as your acceptance of the new policy. Archived versions of the policy are available on request from the support team.
Privacy Contact
If you have any questions about this Policy, wish to exercise your data rights, or have any concerns, our dedicated support team is ready to help.
24/7 Bengali & English support • Live chat always available